Building strong relationships with your customers is vital for your business’s success, so how can you make sure that communication is as efficient as possible?
There’s always room to improve your customer relations, and a few simple tweaks can make a big difference to your customers and your bottom line. Make sure you’re taking care of these 5 basic aspects of communication to keep your customers happy.
Make a Good First Impression
We’re always saying, “don’t read a book by its cover,” but that’s exactly what humans do. First impressions go a long way, and if you’re going to communicate effectively with your customers, then making a good impression is going to be a big help.
Keep in mind the importance of your first impression and adapt your responses to suit the situation. Someone who is giving you a sterling review is going to expect a different approach to someone who is lodging a complaint.
Choose the Right Medium
There are many different ways to communicate with your customer: in person, by phone, mail, email, through your website, and more. Depending on what you are trying to communicate, you might want to use a different medium.
For your message to have the most impact, you want to choose the medium your customer is most comfortable with, and this means being flexible with your communication. Tailor your message to your audience and engage with people through their chosen medium.
People want and need information, and they need it to be accurate. The last thing you want to be doing is giving your customers the wrong information and wasting their time.
Whether it’s through signage or verbal communication, keep your message simple and to the point like this quarantine sign. It’s great to add personality to your communication, but at the end of the day, it’s got to be accurate and to the point, if it’s going to be valuable for your customers.
Communication is a two-way thing, and you can’t just do it on your own terms. This means that when your customers get in contact with you, you’ve got to be able to get back to them in a timely manner.
People don’t want to send your business an email and feel like it’s disappeared into a black hole. They’re contacting you because they need something, and it’s in your business’s best interest to get back to them quickly.
The more responsive you can be, the more receptive you will find people are when you do get to talk with them.
Always be Honest
People respond to honesty, and if that shines through in your communication, then you’re going to find things much easier.
Dishonest communication is a quick way to put your customers off, so always try to stick to the truth, and resolve your customer’s problems as best you can. Customer relations aren’t always easy, but by keeping honest communication, everybody at least knows where they stand.